Can I remove Recipients?

Starloop Members often wonder why they cannot manually remove recipients.

Here's why.

When a Recipient is added to Starloop, it triggers a sequence of emails. These Recipients can receive up to 3 emails in total.

Removing Recipients and re-sending invitations would result in the email sequence being triggered again. This could quickly result in too many emails being sent to any individual Recipient.

By not having a "Recipient removal" feature (at this time) it provides a way to protect your business, our platform and your Recipients from receiving too many Starloop emails.

There is a solution

If you need to re-engage a Recipient, a possible solution is to email your customer your Starloop Feedback Page URL.

Your Starloop Feedback Page URL will look something like this: https://go.starloop.com/YourBusiness. Simply copy your Feedback Page URL from your web browser and email it to your customer.

Something like this

		Hi Jane, 

		Here is the link to our Starloop Feedback page: 
		https://go.starloop.com/BrooksRealty

		A tree gets planted for every review we get! 🌲

		Thank you! 😄

View your Feedback Page settings or go to Starloop > Feedback Page > Feedback Page URL

"But they didn't get any emails!"

It's important to note that no software in the world that utilizes email has a 100% success rate with delivery. Factors that can prevent delivery include:

The Recipient's email provider
Their spam filter settings
Their inbox settings

In case your customer didn't get your Starloop email(s):

Have them check their spam/junk folder
Have them check their promotions tab

If you think it's something on our end, please contact Starloop Member Support and provide them with as much information as you can (recipient email, which web browser and device they are using, etc.)