Why can't I see all my reviews in Starloop?

You may see a difference between the number of reviews you have on Google or Facebook compared the number of reviews you see in Starloop. 

This might make you wonder "why are some reviews missing!?"

Don't worry, you're reviews aren't missing and this difference is normal.

The reason for this difference is typically:

• Some people writing you a review have certain privacy settings enabled which effectively hides those reviews from the public
• Private reviews cannot be seen by the public or detected by 3rd party tools like Starloop
• Sites like Google try to combat spam and abuse and at times, legitimate reviews may be automatically removed by their algorithms 

If you think there is an abnormal mismatch between your live reviews and the reviews being displayed in Starloop, please contact our team so we can help.