Zapier Integration

Zapier lets you connect Starloop with up to 5,000+ other web services. Automated connections called Zaps, can be set up in minutes with no coding to automate your day-to-day review invites and save you more time to do the important things.

How it works

Sign up for Starloop

You will need a Starloop PRO or PRO+ account to gain access to our API & Integrations.

Sign up for a free Zapier account. It’s easy!

Sign up for a free Zapier account, from there you can jump right in.

Starloop Zap required fields

From your trigger event App Starloop requires the fallowing data fields to be passed:

Your customers First Name, Email/Phone or both.

On an advanced setup you can also pass on your business/location ID directly from your trigger event data.

Ie.: Accepted Combinations

First Name, Email

First Name, Phone

First Name, Email, Phone

(Advanced) First Name, Email, Phone, Business/Location ID

How do I connect Starloop to Zapier?

  1. Log in to your Zapier account or create a new account.
  2. Navigate to "My Apps" from the top menu bar.
  3. Now click on "Connect a new account..." and search for "Starloop"
  4. Use your credentials (API Key in Dashboard Settings) to connect your Starloop account to Zapier.
  5. Once that's done you can start creating an automation! Use a pre-made Zap or create your own with the Zap Editor. Creating a Zap requires no coding knowledge and you'll be walked step-by-step through the setup.

To connect Starloop to Zapier you need a Starloop PRO or PRO+ Account to get access to our API and integrations.

You can find your API key in Starloop Dashboard -> Settings

Create your Zap

Each Zap has one app as the Trigger, where your information comes from and causes one or more Actions in Starloop, where your data gets sent automatically.

  1. Log in to your Zapier account or create a new account.
  2. Navigate to "Zaps" from the top menu bar.
  3. Now click on "Create" and search for the App you want to connect to Starloop.
  4. Setup your trigger event.
  5. Search for "Starloop" to set as an action.
  6. Setup your action event to send invites

Zap Setup Example

In this particular case as an example, it’s when an event ends in the Google Calendar.

When the event ends on Google Calendar, Zapier will start the selected Action Send Invites (Business) as shown bellow.

Make sure to select an trigger event that makes sense for your business in order for your customers to receive the review invitation only after the comercial transition has finished.

In case the App you are connecting with Starloop doesnt have an event that suits your business timing needs you can set an delay for the invites in the Starloop Dashboard -> Invite Settings (Initiate Invite Sequence) and the invites are only sent after the set time.

In this example the invitation would be sent only after the end of a meeting/consultation in Google Calendar, the timing your customer will recieve the review invitation is a major factor in your conversion rates.

Send Invites (Business)

When sending invitations from the business level when having one location profile the Starloop Feedback Page will skip the Location Selection Page, if you have multiple location profiles on Starloop sending an invite from the business level will display a Location Selection Page.

Send Invites (Location)

Sending invites from a location level the Starloop Feedback Page will skip the Location Selection Page, putting your customer one click away from leaving you a review, this is the recommended method for businesses with multiple location profiles in Starloop.

Should i use Send Invites (Business) or Send Invites (Location) ?

In the case you only have one profile setup in Starloop, the invites should be sent from Send Invites (Business) action, else try and use Send Invites (Location) You can setup a Zap per each location profile you have in Starloop or pass the ID directly from your trigger event data.

Multiple Location Profiles

If your business has multiple Location Profiles in Starloop and for a better experience for your customer we recommend creating a Zap with Send Invites (Location) event for each location profile you have on Starloop or as an advanced setup you can also pass the location ID directly from your trigger event data.

Check (Advanced) Send Invites with Custom ID bellow, for instruction on how to setup an Zap with customs ID's.

In the case where the App trigger event data you are integrating with Starloop doesnt have location information to setup dedicated zaps per location or use customs ID's, you can always use the Send Invites (Business) the Starloop Feedback Page will ask your customers which location they interacted with to leave the review.

(Advanced) Send Invites with Custom ID

Your locations ID's is highlighted in yellow on the image bellow, you can use those ID's on your App to tell Zap which location profile the invites will be sent from, this allows to run only one Zap for all your locations and the invites will still be sent from the corresponding location passed from your App.

This ID would need to be set has a custom field in your prefered CRM or a column in your excel table

Selecting the Custom Tab option you will be able to select a field from your Trigger App to pass in the ID's manually from your trigger action.

In this case our ID is stored in the field "Location" where for reference "Test Location" would display one of your location ID's fetched from your trigger action data.

Need inspiration? See everything that's possible with Starloop and Zapier.

If you have any additional questions, please dont hesitate to contact us.

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